Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

Shipping time refers to the time it takes for items to be shipped from our warehouses to the destination. 

Goods for US orders are shipped by UPS,which usually take between 5-9 business days to arrive at their destinations. Goods shipped from other overseas warehouses will be delivered by UPS, DPD and IML, which take usually 5-12 days. Those goods shipped from China will be dispached by China Post(14-25 days), FeDex(5-8 days), DHL(4-9 days). Actual shipping time may vary depending on the customer's location and situation of the carrier.

Shipping cost:

• Orders over $45 will have free shipping.
• Orders under $45 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

ls my information secure using this site?

Absolutely! Our Secure Software (SSL) is the industry standard and among the best software available today for s

ecure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email shopify@andonstar.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

Where do you ship goods from?

Normally we ship the goods from USA warehouse, Poland warehouse, Spain warehouse, Russia warehouse and Shenzhen warehouse. It depends on the location of buyers and the situation of warehouse.

Where customers can track their orders?

Customers are able to track their orders via the shipping notification e-mail.

1. Why can't I turn on the computer properly?

Please make sure that the wiring is connected correctly according to Picture 5 and that the product is powered on. If the product still cannot be turned on normally after confirming the correct operation, please use the reset hole on the back of the main unit to restart the machine.

2. Why can't I take pictures even if I press the "camera" button?

Please check the mode status of the product. Under the video mode, you can take photos by pressing the "Camera" button during video recording, but under the camera mode, you can only take photos by pressing the "OK" button. You can't take photos in playback mode. Please refer to the instructions of "Taking Pictures" under the section "Saving Pictures or Videos Using the Memory Card" for the detailed operation, and follow the instructions in the instruction.  

3. Why can't I get clear pictures?

Make sure that the LED lights work properly. Adjust the light to illuminate the object, adjust the object distance by using the large knob on the stand, and then rotate the focus controller. If you still cannot obtain a clear image, gently wipe the lens with a clean, dry cotton cloth or paper towel to ensure that the lens is clean.

4. Why can't I save the settings?

After each setting is completed, you need to press and hold "Power on/off" button to switch off the microscope in order to save the settings. Through the switch cable to power off the main unit or directly cut the power, the settings will not be saved.

5. Why does the machine restart repeatedly?

Please check the power adapter and use a high-quality 5V 2A power adapter.

6. Why does "memory card error" or "full memory card" message appear after inserting TF card?

After inserting the TF card, please format it first. (Steps for formatting: press and hold the "M" button- find the formatting option in the menu bar- press the down button to select confirm - press the "OK" button to confirm the formatting)

7. Why is there no image on the monitor ? 

Please check all the cables connect properly and also make sure the device is switched on. 

8. Why the image is not clear ? 

Please adjust the object distance and the focus controller, check the direction of the LED lights, and make sure the lens is clean enough. 

9. Remote doesn’t work ? 

There is no battery inside of the remote as standard configuration. Please check if there is battery in the remote. 

10. Why is there no image in playback model ? 

Sometimes the video file is too big, the system needs time to process. SD card error Make sure the memory card you use is certified and quality. Format the memory card in the system first, then try again.