1. Why can't I turn on the computer properly?
Please make sure that the wiring is connected correctly according to Picture 5 and that the product is powered on. If the product still cannot be turned on normally after confirming the correct operation, please use the reset hole on the back of the main unit to restart the machine.
2. Why can't I take pictures even if I press the "camera" button?
Please check the mode status of the product. Under the video mode, you can take photos by pressing the "Camera" button during video recording, but under the camera mode, you can only take photos by pressing the "OK" button. You can't take photos in playback mode. Please refer to the instructions of "Taking Pictures" under the section "Saving Pictures or Videos Using the Memory Card" for the detailed operation, and follow the instructions in the instruction.
3. Why can't I get clear pictures?
Make sure that the LED lights work properly. Adjust the light to illuminate the object, adjust the object distance by using the large knob on the stand, and then rotate the focus controller. If you still cannot obtain a clear image, gently wipe the lens with a clean, dry cotton cloth or paper towel to ensure that the lens is clean.
4. Why can't I save the settings?
After each setting is completed, you need to press and hold "Power on/off" button to switch off the microscope in order to save the settings. Through the switch cable to power off the main unit or directly cut the power, the settings will not be saved.
5. Why does the machine restart repeatedly?
Please check the power adapter and use a high-quality 5V 2A power adapter.
6. Why does "memory card error" or "full memory card" message appear after inserting TF card?
After inserting the TF card, please format it first. (Steps for formatting: press and hold the "M" button- find the formatting option in the menu bar- press the down button to select confirm - press the "OK" button to confirm the formatting)
7. Why is there no image on the monitor ?
Please check all the cables connect properly and also make sure the device is switched on.
8. Why the image is not clear ?
Please adjust the object distance and the focus controller, check the direction of the LED lights, and make sure the lens is clean enough.
9. Remote doesn’t work ?
There is no battery inside of the remote as standard configuration. Please check if there is battery in the remote.
10. Why is there no image in playback model ?
Sometimes the video file is too big, the system needs time to process. SD card error Make sure the memory card you use is certified and quality. Format the memory card in the system first, then try again.