Shipping Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Shipping fee will be caculated at checkout, if you are from remote areas you may pay extra shipping fees.
We ship your chosen products to you via various shipping methods all around the world without a transport charge.
All products purchased from Andonstar will be despatched either the same day or the next day of your order being received. We have overseas warehouses all around the world. Usually, we will choose the closest warehouse to deliver the parcel to you, except for special cases.
2. Warehouse location
We have warehouses located in China, USA, Poland and Russia.
3. Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business days mean Monday to Friday, except holidays.
Goods shipped from other overseas warehouses will be delivered by UPS, DPD, and IML, which take usually 5-12 days. Those goods shipped from China will be delivered by China post(14-30 days), but if customers pay for the faster shipping, it will be delivered by FEDEX, DHL(7-12 days)
Please note that we do not ship on Sundays.
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. If you are from remote places or remote countries, please contact us before you place the order, additional shipping cost will be caculated.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at shopify@andonstar.com.
7. Questions
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
If you have any other questions about the delivery and shipment or your order, please contact us at shopify@andonstar.com.
