Return & Refund Policy

Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopify@andonstar.com. Items sent back to us without first requesting a return will not be accepted. Lable for return should be paid by buyer. You can always contact us for any return question at shopify@andonstar.com.

Return address:

201, No.27-3, Xintang Road, Xintian Community, Fuhai Street, Bao'an District, Shenzhen, China.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Customers are responsible for protecting the returned products by ensuring they are packaged and shipped appropriately. We reserve the right to reject exchange or warranty claims due to damage caused by failure to comply with the packaging requirements. In addition, we cannot accept returns on sale items or gift cards.

Shipping cost

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.